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Returns

You are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Items purchased at a discounted price, 35% or more, are Final Sale and may not be returned. Please note original shipping fees are non-refundable.

All returns must be authorized by Purple Brand customer care via email prior to shipping. Items returned without authorization may be refused upon delivery and customer will be charged with any additional shipping costs associated with this return.

To request a return, please click the button below and follow the guidelines listed.

  1. Click the request a return button below to access the Request Return form on the Contact Page. 
  2. Include your order number in the Order Number field.
  3. Please provide details on the order and item(s) that you are wishing to return. This would include:
    1. Reason for returning
    2. When returning from Canada, please confirm if you still have the return label. 

Request a Return

 

Returns in Canada

Return shipping is free for customers within Canada. Please follow guidelines above to get an approval for your return. 

Canada Return Shipping Address 

Purple Brand
Attn: Returns (your return number)
270 E 1 Ave 
Vanouver BC, Canada
V5T 1A6