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Returns

BLACK FRIDAY POLICIES

  • During the Black Friday Sales period (November 11th – November 29th), any items purchased at a discounted price will be FINAL SALE.
  • FINAL SALE items are not eligible for returns, exchanges or refunds.
  • Order cancellation requests can only be accepted up to one (1) hour after the order is placed.
  • Once orders have been placed, we are unable to manually modify. The shipping method, discount codes, address changes and items in order will remain the same unless an order cancellation request is submitted within one (1) hour after the order is placed.
  • Order redirections will not be accepted once the shipment label has been made.
  • Please note during this period Purple Brand is not liable for any lost and/or stolen packages. Please email info@purple-brand.com for further information on our lost/stolen package policy
  • Purple Brand does not price match
  • No wholesale orders accepted.  Please contact wholesale@purple-brand.com for requests.

 

For regular priced items, you are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Items purchased at a discounted price during Black Friday sale, may not be returned or exchanged. Please note original shipping fees are non-refundable.

All returns must be authorized by Purple Brand customer care via email prior to shipping. Items returned without authorization may be refused upon delivery and customer will be charged with any additional shipping costs associated with this return.

To request a return, please click the button below and follow the guidelines listed.

  1. Click the request a return button below to access the Request Return form on the Contact Page. 
  2. Include your order number in the Order Number field.
  3. Please provide details on the order and item(s) that you are wishing to return. This would include: Reason for return.

    Request a Return

     

    Returns in Canada

    Return shipping is free for customers within Canada. Please follow guidelines above to get an approval for your return. 

    Canada Return Shipping Address 

    Purple Brand
    Attn: Matt Van Dinther
    #100-1628 Derwent Way
    Delta, BC, Canada
    V3M 6R9