Free Shipping on all orders (10-17 Business Days)

FAQ

How long will it take to ship my order?

Due to the holiday rush, orders won't be processed until Dec. 7th.  Please allow 2 business days to process your order after Dec. 7th. We offer Free Shipping on all orders.

 

What are your Black Friday Sale Policies?

  • During the Black Friday Sales period (November 11th – November 29th), any items purchased at a discounted price will be FINAL SALE.
  • FINAL SALE items are not eligible for returns, exchanges or refunds.
  • Order cancellation requests can only be accepted up to one (1) hour after the order is placed.
  • Once orders have been placed, we are unable to manually modify. The shipping method, discount codes, address changes and items in order will remain the same unless an order cancellation request is submitted within one (1) hour after the order is placed.
  • Order redirections will not be accepted once the shipment label has been made.
  • Please note during this period Purple Brand is not liable for any lost and/or stolen packages. Please email info@purple-brand.com for further information on our lost/stolen package policy
  • Purple Brand does not price match
  • No wholesale orders accepted.  Please contact wholesale@purple-brand.com for requests.

  

What is the return policy?

You are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Items purchased at a discounted price, 35% or more, are Final Sale and may not be returned. Please note original shipping fees are non-refundable.

 

Do you ship Internationally?

Purple Brand Canada only ships within Canada. 

For shipping to USA, please visit purple-brand.com.

Please refer to the Store Locator page on the site to find out the closest store to you, and international options.

 

Do the jeans come with both tags?

All jeans sold on Purple-Brand.ca come with both the front hang tag and the back wash tag.

  

How do I wash Purple Brand jeans?

We recommend dry cleaning.  If you machine wash, do so with the product inside out.  Machine wash separately in cold water.  Hang dry only, do not tumble dry.  We recommend not steaming or ironing to preserve the 3D wrinkle effect.  Prior to any washing, remove hang tag and back pocket tag.