How long will it take to ship my order?
Please allow 1 business day to process your order. Orders placed past 9am PST Friday will not ship until the following Monday. Free XPRESSPOST on all orders over $300 which arrive between 1-3 business days.
What is the return policy?
You are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Items purchased at a discounted price, 35% or more, are Final Sale and may not be returned. Please note original shipping fees are non-refundable.
Do you ship Internationally?
Purple Brand does not offer International Shipping. Please refer to the Store Locator page on the site to find out the closest store to you, and international options.
Do the jeans come with both tags?
All jeans sold on Purple-Brand.ca come with both the front hang tag and the back wash tag.
Why do my jeans arrive packaged, tied up in a ball?
This is 100% intended. All jeans are finished individually by hand, so no two pieces are the same. We package each jean and secure them with ties to preserve custom details such as the 3D wrinkle effect, and custom paint finishes when being shipped.
How do I wash Purple Brand jeans?
We recommend dry cleaning. If you machine wash, do so with the product inside out. Machine wash separately in cold water. Hang dry only, do not tumble dry. We recommend not steaming or ironing to preserve the 3D wrinkle effect. Prior to any washing, remove hang tag and back pocket tag.