Customer Service

CONTACT US

You can reach our online support team Monday through Friday (excluding holidays) 9am to 5pm PST via:
Phone:
Online Support: 1-800-638-0328
Email:
info@purple-brand.com | General Inquiries & Orders

 

SHIPPING

We ship to Canada and United States and provide tracking numbers for all orders.

Please allow us up to 3-5 days to process your order. Orders placed over the weekend or on holidays will be shipped the following business day. Orders may be delayed by factors outside of our control. Purple Brand is not responsible for any delays and/or damage caused in-transit by the postal service, courier, or customs agencies.

You will receive a tracking number for your order within 24 hours from the moment it ships. These emails are sent automatically, and also include shipping details. If you do not receive notification, please check your spam folder before contacting Purple Brand.

 

SHIPPING RATES

British Columbia Orders under $200 Orders over $200
XPRESSPOST 1 - 2 Business Days $7 FREE
DHL EXPRESS Next Day $10 $10
Canada Orders under $300 Orders over $300
EXPEDITED PARCEL 2 - 7 Business Days $10 FREE
XPRESSPOST 1 - 3 Business Days $20 $20
DHL EXPRESS Next Day $35 $35
USA Orders under $400 Orders over $400
EXPEDITED PARCEL 4 - 7 Business Days $15 FREE
XPRESSPOST 3 - 4 Business Days $25 $25
DHL EXPRESS* Next Day $55 $55
* Brokerage fees apply
** To most areas

 

Free Shipping On Regular Priced Items

Promotion Free shipping promo is applicable to USA regions only.  Order must comprise of only regular priced items, and no sale items.

 

TAXES/DUTY

Canada

Purchases to be delivered within British Columbia are subject to 5% GST plus 7% PST, all other destinations within Canada are subject to GST or HST.

USA

USA orders may be subject to duty and/or taxes levied by applicable states. By placing an order with Purple Brand, you acknowledge that you understand this and that you are responsible for any such charges.

 

RETURNS

You are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Items purchased at a discounted price, 40% or more, are Final Sale and may not be returned. Please note original shipping fees are non-refundable.

We are able to offer an exchange or refund of anything that is discounted at 40% or lower. We ask that you return the original merchandise for a refund or exchange.

All returns must be authorized and given an RA number from Purple Brand customer care via email prior to shipping. Items returned without authorization may be refused upon delivery and customer will be charged with any additional shipping costs associated with this return.

To request a return, please click the button below and follow the guidelines listed.

  1. Click the request a return button to initiate an email pop up. 
  2. Include your order number in the subject line.
  3. Please provide details on the order and item(s) that you are wishing to return and/or exchange. This would include:
  • * Reason for returning and/or exchange 
  • ** If returning from Canada, please confirm if you still have the return label. 

Request a Return

Returns in Canada

Return shipping is free for customers within Canada. Please follow guidelines above to receive an RA number and to get an approval for your return.

Canada Return Shipping Address 

Purple Brand
Attn: Returns RA# (your return number)
Unit 170 – 6165 Highway 17A
Delta, BC, Canada V4K 5B8

 

Returns from the USA

Return shipping is free for customers within USA. Please follow guidelines above to receive an RA number and to get an approval for your return. Once approved we will send you a prepaid shipping label. Once you receive your shipping label, please return to the shipping address below.

USA Shipping Address

Purple Brand
Attn: Returns RA# (your return number)
15650 Don Julian Road
City of Industry, CA 91745 

 

PAYMENT

We accept payment by Visa, Mastercard, American Express, and PayPal.

Occasionally, we may require additional information to verify your identity. In this case we will contact you by email. We reserve the right to cancel an order for any reason.  

 

EXCHANGE RATES

All transactions made in Canada are in Canadian dollars. All transactions in the US are processed in USD. The exchange rate that is used when making a purchase is determined by your credit card provider at the time of purchase.

Refunds are processed in the original currency on the original form of payment. Variances in refunds be be due to fees charged by credit card issuers and payment institutions. These factors are outside our control and we cannot be held responsible for such variances.  

 

PRICES
Items discounted at 40% or more are final sale and not eligible for return or exchange. “Final Sale” denotes the marked product’s return policy, it is not an indicator that the product’s price will not change in the future.

While we work hard to keep prices displayed on purple-brand.com accurate there may be errors from time to time. If there is an inaccuracy in order pricing, we will contact you via email before shipping to correct the error. We reserve the right to cancel an order for any reason, including price inaccuracies. 

Purple Brand does not honour price adjustments at this time. 

 

LOST & DAMAGED ITEMS

Purple Brand Co., LLC. shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. Purple Brand Co., LLC. does not assume any responsibility for lost or stolen items.  

 

SECURITY

Your online safety and the security of your information are of the utmost concern to us. We process all of our transactions via the PayPal online payment service – the most trusted name in online payments. Please view our privacy policy – we will never sell, rent, or trade your personal information with anyone.