Free Shipping on all orders (10-17 Business Days)

Customer Service

CONTACT US

You can reach our online support team Monday through Sunday 9am to 5pm PST via:
Phone:
Online Support: 1-800-638-0328
Email:
info@purple-brand.com | General Inquiries & Orders 
wholesale@purple-brand.com | Wholesale Inquiries
Online Form:
Contact Page

 

BLACK FRIDAY POLICIES

  • During the Black Friday Sales period (November 11th – November 29th), any items purchased at a discounted price will be FINAL SALE.
  • FINAL SALE items are not eligible for returns, exchanges or refunds.
  • Order cancellation requests can only be accepted up to one (1) hour after the order is placed.
  • Once orders have been placed, we are unable to manually modify. The shipping method, discount codes, address changes and items in order will remain the same unless an order cancellation request is submitted within one (1) hour after the order is placed.
  • Order redirections will not be accepted once the shipment label has been made.
  • Please note during this period Purple Brand is not liable for any lost and/or stolen packages. Please email info@purple-brand.com for further information on our lost/stolen package policy
  • Purple Brand does not price match
  • No wholesale orders accepted.  Please contact wholesale@purple-brand.com for requests.

 

PAYMENT

We accept payment by Visa, Mastercard, American Express, and PayPal.

Occasionally, we may require additional information to verify your identity. In this case we will contact you by email. We reserve the right to cancel an order for any reason.  

  

EXCHANGE RATES

All transactions made in Canada are in Canadian dollars. The exchange rate that is used when making a purchase is determined by your credit card provider at the time of purchase.

Refunds are processed in the original currency on the original form of payment. Variances in refunds due to fees charged by credit card issuers and payment institutions. These factors are outside our control and we cannot be held responsible for such variances.  

 

PRICES

Items purchased at a discounted price, 35% or more, and discounted swim styles are Final Sale and may not be returned or exchanged. “Final Sale” denotes the marked product’s return policy, it is not an indicator that the product’s price will not change in the future.

While we work hard to keep prices displayed on purple-brand.ca accurate there may be errors from time to time. If there is an inaccuracy in order pricing, we will contact you via email before shipping to correct the error. We reserve the right to cancel an order for any reason, including price inaccuracies.  

Purple Brand does not honour price adjustments at this time. 

 

LOST & DAMAGED ITEMS

Purple Brand Co., LLC. shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. Purple Brand Co., LLC. does not assume any responsibility for lost or stolen items.  

 

SECURITY

Your online safety and the security of your information are of the utmost concern to us. We process all of our transactions via the PayPal online payment service – the most trusted name in online payments. Please view our privacy policy – we will never sell, rent, or trade your personal information with anyone.